Last Updated Date: February 14th, 2023
Thank you for shopping at the Cambox Europe (“Cambox Europe,” “we,” “our,” or “us”) online web store (“web store”). The following Terms of Sale (“Agreement”) applies to purchases of products and/or services (“Products”) through the web store. Based on your territory and/or the delivery territory of the Products, a different version of these Terms of Sale may apply. If this is the case, such different version will be presented to you in the web store at the point of purchase.
If you have placed an order but do not wish to be subject to this Agreement, you must promptly cancel your order before it becomes noncancelable (typically within 24 hours) by contacting Cambox Europe customer support using the contact information listed below, or by returning your purchase in accordance with Section 4 below.
We reserve the right in our sole discretion to change prices for products displayed at/on our web store at any time, and to correct pricing errors that may inadvertently occur. Unless otherwise agreed to by us, payment must be received by us prior to our acceptance of an order. Payment must be made by credit card, PayPal, or any other prearranged payment method agreed to by us. Your order is subject to cancellation by us, in our sole discretion. We are not responsible for pricing, typographical or other errors in any offer and we reserve the right to either contact you for instructions before shipping or cancel any orders arising from such errors.
Shipping; Taxes; Ownership Title; Risk of Loss.
Shipping, handling and tax are additional unless otherwise expressly indicated at the time of sale. All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. You must notify us within 21 days of the date of your invoice or acknowledgement if you believe any part of your purchase is missing, wrong or damaged. Shipping and delivery dates are estimates only, and the time it takes to receive your order depends on the shipping method you choose during checkout, and the day time you place your order. For more information about our shipping procedures, please see our Shipping Policy.
Caution United-Kingdom customer :
Since January 2021 new regulations are in place for UK orders. These orders are not subject to VAT (Value Added Taxes) anymore. However, these orders will be subject to a UK import tax and fees that are not included in the displayed price at the time of the order. This amount may vary based on order value. These fees need to be paid by the customer/recipient of the order. Cambox can not be held responsible for any of these fees.
If you are looking to cancel an order that was recently placed, please immediately call us at the number listed below and one of our Support Reps will be able to help out. Once an order has been placed, there is a very short time frame in which we can cancel, so we cannot guarantee that we will be able to cancel your order. All orders are usually shipped within 24 hours. Should cancellation not be possible, you can refuse delivery of the package, and a refund will be issued minus shipping costs upon return receipt of the package. If you have received the Product, and would like to return it for a refund, please see Section 4 below. For security reasons, we unfortunately cannot make address changes once an order has been placed. Chronopost, Colissimo, DHL or Cambox Europe’s carrier of choice will make three attempts to deliver your package to the provided address, and after the third attempt you will be able to arrange for pickup from the nearest Chronopost, Colissimo, DHL or Cambox Europe’s carrier of choice facility. Otherwise, the shipment will be returned to our warehouse and a refund will be processed for the items. There is a small possibility that we may be able to cancel your current order, as long as it has not been processed or shipped, and then a new order can be placed with the correct address. Please contact us at the number below to inquire about your options.
Return Policies; Exchanges.
The articles L121-20 and following of the Consumer Code related to distance selling allow you to cancel your order and to return your product once this request is approved by our team within 14 calendar days following the product delivery date. To exercise your right, you must explicitly notify us of your intention to return a product to us or cancel your order by sending us an email at email@example.com and by including the information required in the form presented here after. Once that we will have acknowledge receipt of your request, please return your product in its original packaging, with the invoice within 14 days. This return will be at your own expense. Once we receive your product, it will be checked to ensure that it is in good condition and working properly. We will proceed with the refund within 14 days.
If products are damaged, Cambox Europe will deduct from the refund the amount of the costs related to the product restoration.
Cambox Europe refunds the costs related to the products and services. Shipping costs are excluded from refunds.
FORM TO BE USED FOR ALL PRODUCT RETURN OR FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL.
Full contact details :
Email Address :
Phone number :
I, the undersigned ……………………… hereby certify that I want to cancel my order for :
Products & services :
Order reference :
Date of the order :
Date of receipt of the order :
In ………………….. Date ../../….
Signature (if order cancellation request is send using paper form)
THE WARRANTY APPLICABLE TO YOUR WEB STORE PURCHASES CAN BE FOUND AT URL GARANTIE ! WE MAKE NO OTHER WARRANTIES FOR OUR PRODUCTS, AND MAKE NO WARRANTIES WHATSOEVER FOR SERVICES, SOFTWARE, MAINTENANCE OR SUPPORT OR FOR NON-Cambox Europe BRANDED PRODUCTS. SUCH PRODUCTS, SOFTWARE, SERVICES, MAINTENANCE OR SUPPORT IS PROVIDED BY US "AS IS" AND ANY THIRD-PARTY WARRANTIES, PRODUCTS, SOFTWARE, SERVICES, MAINTENANCE OR SUPPORT ARE PROVIDED BY THE ORIGINAL MANUFACTURER OR SUPPLIER, NOT BY US. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS OF IMPLIED WARRANTIES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. WE MAKE NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN THE APPLICABLE WARRANTY IN EFFECT ON THE DATE OF YOUR PURCHASE. Cambox Europe-BRANDED WARRANTIES AND SERVICES ARE EFFECTIVE ON PAYMENT IN FULL, AND WE ARE NOT OBLIGATED TO HONOR ANY WARRANTY OR PROVIDE SERVICE UNTIL WE RECEIVE PAYMENT IN FULL. WE MAY REQUEST CANCELLATION OF THIRD-PARTY-BRANDED SOFTWARE LICENSES, SERVICES, MAINTENANCE OR SUPPORT IF WE DO NOT RECEIVE PAYMENT. IF YOU PURCHASE THIRD-PARTY-BRANDED PRODUCTS, SERVICES, MAINTENANCE OR SUPPORT, ADDITIONAL THIRD-PARTY TERMS AND CONDITIONS MAY APPLY."
Software is subject to the separate software license agreement accompanying or made available to you in connection with the software. With respect to software made available to you by us in connection with your purchase of Cambox Europe Products, if no license terms accompany the software, then subject to your compliance with the terms set forth in this Agreement, we hereby grant you a personal, nonexclusive license to access and use such software solely as necessary for you to enjoy the benefit of the Products. Title to software remains with the applicable licensor(s).
Changed or Discontinued Product.
Our policy is one of ongoing update and revision. We may revise and discontinue Products at any time without notice to you and this may affect information saved in your online shopping cart. We will ship Products that have the functionality and performance of the Products ordered, but changes or differences between what is shipped and what is described on the web store are possible.
Limitation of Liability.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS OR FOR LOST OR CORRUPTED CONTENT OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. IT IS YOUR SOLE RESPONSIBILITY TO ENSURE THAT YOUR CONTENT IS BACKED UP IN THE EVENT OF CORRUPTION OR LOSS. EXCEPT AS EXPRESSLY PROVIDED HEREIN, WE WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, WE ARE NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT. SOME JURISDICTIONS MAY NOT ENFORCE ALL OF THESE LIMITATIONS, AND ONLY THE LIMITATIONS THAT ARE LAWFULLY APPLIED TO YOU IN YOUR JURISDICTION WILL APPLY.
Not For Resale or Export.
You agree to comply with all applicable laws and regulations of the country to which you ship your Products. You agree and declare that you are buying for your own use only, and not for resale or export. Terms and conditions for resale, and information regarding how to apply to become a reseller are located at : Products, which may include technology and software, are subject to France export laws as well as the laws of the country where they are delivered or used. Products may not be sold, leased or transferred to restricted countries, restricted end users or for restricted end uses."
Governing Law and Dispute Resolution.
Wireless services. Some Cambox Europe products utilize wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider.
If you would like to contact Cambox Europe customer support, please call us toll-free at: +33 (0)2 40 70 90 05.